Since
1995 Phintraco has delivered necessary related solutions on top of the
basic call center infrastructure. These solutions were developed using
Phintraco’s own local experise and resource that provided many benefits
to the customer in terms of costs, time to market, and future maintainability.
The areas covered includes Interactive Voice Response (such as phone banking
and telco billing inquiry), CTI (such a intelligent routing and screen
pops), automatic outbound dialers (for telemarketing, collection applications)
and many other areas. The above mostly require a lot of integration to
very specific industry applications (such as core banking and billing).
We have build a set of skills and tools to meet the integration challenges
given by the many technologies and platforms involved. These will be very
important to ensure successful integration and implementation in terms
of costs, time and performance.
