Leveraging Your Business With Unified Communications
 The role unified communication solution in the enterprise world was presented by Mr. Sean Foo, Avaya Singapore, cover various aspects and efforts to provide easy and effective access to information and establish a communication from-to multi devices using Avaya UC Solution.
Avaya One-X system was use to demonstrate the capabillity of the Avaya UC. The overall solution indicates the potential in maximizing the communication and information access whithin an enterprise system.
The Seminar also explain the requirement and the steps to move or upgrade the current system into the Avaya UC Solution
Maximazing Contact Center With Unified Communications
 The second seminar with title “Maintaining Competitive Advantage Through Customer Service” lead by Mr. Lawrence Lee from Avaya Singapore who introduce and explained the Avaya Contact Center Solution. The Avaya Contact Center Solution That offers an array of open, flexible, scaleable applications design to meet a Contact Center’s every needs that will grow at the business grows.
The Seminar continued with the third Session wich lead by Mr. Sunil Aryan, Verint WFM Business Manager - SE Asia & ROW Teretories, with title “Customer Centricity Workforce Optimization”. The seminar explain in detail the deployment process of the WFM Software to Maximixing resources so the balance the right number, with right skills at right times can be Achieved.
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